Frequently Asked Questions

If you have any questions regarding our website or ordering online please check these FAQ’s.
If you can’t find the answer here, please drop us an email at;

To what countries do we ship?

We ship all our products worldwide.


All products will be shipped within 15 working days and will be delivered at the customers address within 5 days after the products are shipped. 

Shipping costs*

The Netherlands € 6,75
Europe € 15
Worldwide € 30

*Shipping costs do not include duties and taxes.

What if I am not home when the order gets delivered, what happens with my order?

When you are not home when the order gets delivered, PostNL will try to deliver the order the following day. PostNL will try to deliver the order twice. When PostNL is not able to deliver the order for the second time, you’ll receive a note from PostNL. With this note, you are able to pick up the order at the nearest post office.

How can I trace my order?

After the order confirmation e-mail, you will receive a second e-mail with the transport details which contains the track and trace code. With this code you are able to trace your order.

The GOAT Return Policy

  • You can return an order within 14 days of receipt of your order at your own expense
  • The return must be requested within 14 days of the delivery date
  • The item must be in its original, unused, unaltered and unwashed condition
  • The item must be returned with the original tags and packaging.

Please return your purchase with the original packaging in store or send it to the following address:

Please click here for returns within the Netherlands.

Attn. GOAT Returns
Stationsplein 112
6881 WE Velp
The Netherlands

This is not a visitor’s address!

When we receive your return in good conditions, we will make sure to reimburse the amount to you as soon as possible.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear the fabric.

GOAT Culture reserves the right to reject any returning products that do not comply with the above-stated return policy. Rejected items will be sent back to the original shipping address. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team so that they can help resolve the issue.

What happens with my personal information?

GOAT respects the privacy rights of its online visitors and customers. GOAT recognizes the importance of protecting the information collected about the online visitors and customers. See our Privacy Policy for more information.